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For all cases you wish to return the product you bought (change size / color / design, replacement, repair or refund), you should contact us via email or by phone at +30 2661046958
Once your request has been verified by our staff, you will receive email notification of return approval and instructions on how and where to send it.
Returned products must be in their original packaging. If for any reason the outer packaging bag is lost, you must use another bag of your choice, so that the inner packaging is adequately protected.
If it is a change of size / color / design or replacement, you will have to place a new order for the product you want after the return is approved. When registering this order, you must enter in the additional comments of the order that you have made a Return Request, as if you skip this step, the new product will be sent to you with a regular charge (ie the value of the product you return will not be included ).
If you wish to change the product you purchased - and only if the product has not been used - you must submit a Return Request within 14 days of receipt and ship the product within 3 days of approval. Request.
For orders within Greece, the first change is made without any charge for the customer (if the replacement product has a value greater than € 30.00, otherwise the charge is € 3.00), while for each change after the first, the charge is at € 4.50 per product + € 1.50 per change and is automatically charged for the replacement order.
For orders outside Greece, the customer returns with a charge and is charged for the replacement shipment with the normal shipping costs (depending on the country of destination).
In case the product you received does not match the product of your order, you must register a Return Request within 5 days of receipt and send the product within 3 days from the date of approval of the Request.
In this case there is no customer charge for the replacement.
In case a product proves to be defective within 20 days from its sale, we undertake the repair or even its replacement with a new one (in case it cannot be repaired), without any charge to you. Once the defect is identified, you will need to file a Return Request to receive instructions on the return / replacement / compensation process. If the replacement is deemed necessary and there is no availability, you can choose between replacing it with another, equal product of your choice, or returning all or part of its value for money. The refund amount in the case of defective products used is calculated at the original value, reduced by 10% for each month since the initial sale.
Refund / Right of Withdrawal
If for any other reason you wish to return the product you purchased and you are not interested in replacing it with another, you must submit a Return Request within 14 days from the date of receipt and ship the product within 7 days of approval of the Request. After the return is made and it is found that the product has not been used and is in excellent condition (both the product itself and its packaging), you will be refunded the total amount you paid (including shipping costs, if any) within 14 working days. If the payment has been made by the method of cash on delivery, the refund will be made by transfer to a bank account that you indicate to us.
In cases of refund you will be charged only with the cost of returning the product € 3.5, as the return of the product will have to be done at your own expense.
Phone: +30 26610 46958
You can cancel your order as follows:
1.Before the order is completed, during the electronic process of your order you can at any time press the corresponding option, you can automatically stop the order process and you can continue to browse our website.
2.If the online order has been completed but the product has not been shipped yet, you can contact the Customer Service Department of online shopping by phone: +30 2661046958 or via e-mail: firstname.lastname@example.org and one of our partners will undertake the cancellation of your order.
3.After sending or receiving the product, contact the Customer Service Department of online shopping by phone: +30 2661046958 or via e-mail: email@example.com, to explain the reason you wish to cancel the order. One of our partners will serve you immediately and will inform you about all your options. According to EU rules, a merchant must repair, replace, reduce the price or return it to you if the products you bought turn out to be defective or do not look or work as advertised. If you purchased a product or service online with us, you have the right to return your order within 14 days of receiving the product.
The return cost for the orders is borne exclusively by the customer and amounts to the equivalent charged by the service with which you will choose to return the product to us. The customer is obliged to return the product in excellent condition, and if we find out the excellent condition of the product, we will refund. If you have chosen cash on delivery as a method of payment for a product, and you cancel the order, you will have to pay the value of sending it and returning it.
Within Greece, the shipping cost will be borne by the user with € 3.90 regardless of the amount, as well as the return cost will also be borne by the user with € 3.90 regardless of the amount. For international shipments, shipping costs will be paid upon request.
More in the field "Shipping Methods" and "Return Policy".
In case of payment by credit card, no cash is refunded but the refund is made through the Bank to your credit card, minus the cost of shipping the products (and the cost of return after consultation).
In any case and for all the above cases the maximum cancellation period may not be extended beyond 14 calendar days from the date of receipt.
«Αναγνωρίζοντας τη σημασία της ασφάλειας των ηλεκτρονικών πληρωμών, η EveryPay είναι αδειοδοτημένο Ίδρυμα Πληρωμών από την Τράπεζα της Ελλάδος (αρ. απόφασης 280/3/23-7-2018 ΦΕΚ Β 3010/25-7-2018), και διαχειρίζεται με ασφάλεια στοιχεία συναλλαγών πληρωμών με κάρτες, σύμφωνα με το κανονιστικό πλαίσιο του προτύπου διαχείρισης ασφάλειας συναλλαγών με κάρτες. Η Everypay είναι πιστοποιημένη σύμφωνα με το πρότυπο διασφάλισης ασφάλειας διαχείρισης συναλλαγών με κάρτες (PCI DSS), και υπόκειται σε περιοδικούς ελέγχους από εξειδικευμένη συμβουλευτική εταιρία. Όλες οι υπηρεσίες της Everypay γίνονται μέσα από ασφαλείς συνδέσεις με πιστοποιητικά 256 bit SSL. Η EveryPay υποστηρίζει επίσης τη δυνατότητα χρήσης της υπηρεσίας 3D Secure, μία επιπρόσθετη δικλίδα ασφαλείας για κάρτες VISA & MasterCard. Ο Πληρωτής τότε θα πρέπει να πληκτρολογήσει τον προσωπικό του μυστικό κωδικό, για να ολοκληρώσει με επιτυχία την συναλλαγή»
"Recognizing the importance of electronic payment security, EveryPay is a licensed Payment Institution by the Bank of Greece (Decision No. 280/3 / 23-7-2018 GG B 3010 / 25-7-2018), and manages securely card payment transactions, in accordance with the regulatory framework of the card transaction security management standard. Everypay is certified in accordance with the PCI DSS compliance standards. All Everypay services are made through secure connections with 256bit SSL certificates. EveryPay also supports the ability to use the 3D Secure service, an additional security token for VISA & MasterCard. The Payer then has to enter his personal secret code to complete the transaction successfully”.
Cash on delivery
You will pay upon receipt of the products you ordered at the place you have indicated by cash on delivery (Free).
Cash on delivery is a secure method of paying for purchases. Upon receipt of the products you have ordered, you also pay the amount owed to the employee of the courier company who delivers the order to you.
WITH CREDIT CARD
Using a credit card and choosing from up to 12 interest-free installments.
If your amount is up to 60 € you can choose up to 4 interest-free installments.
If your amount is from € 61 to € 150 you can choose up to 6 interest-free installments.
If your amount is greater than € 151 you can choose up to 12 interest-free installments.
Using your credit card for your purchases in the psarevo.com online store is completely safe. Read more on the page Security of Transactions and Personal Data.
To pay by credit card, you must fill in the relevant form at the end of the order, the number and expiration date of your credit card, the name of the holder, as well as the three-digit number (CVV) on the back of the card. If your card is supported by the interest-free installment plan, after filling in the card number, a relevant option will appear for the number of installments you want.
Accepted cards are those that appear as an option in the online ordering system.
On the order form you must fill in the required details of your credit card, for which you are the beneficiary, for which you are solely responsible for the correct registration and the truth of these. You are not allowed to use a third party credit card.
The charge will be made after checking this validity, certification of the data and availability of the balance, in order to cover the value of your order.
In case the said transaction is rejected by the competent Bank or the relevant network, then the purchase does not take place. The Company does not bear any responsibility in case of illegal use of credit cards. Credit card transactions are made in a secure encrypted environment of the Bank, in an environment outside the site stokalathi.com
If it is not possible to complete your order due to unsuccessful debiting of your credit card by the bank, you can contact the customer service department to launch your order with a different payment method.
By choosing to pay with PayPal, we enable you to pay for your order using the safest and most common payment method worldwide.
Once you have completed all the other details required to place the order, you will be automatically transferred to the secure Paypal site, from where you will be able to either fill in your credit card details directly or log in to your existing Paypal account. and use your saved data with just one click.
By using Paypal for your transactions, you do not give your credit card details in every online store but only in PayPal.
BY DEPOSIT IN A BANK ACCOUNT (BROADCAST)
If you do not have a credit card or you do not use the cash on delivery method, you can pay for the order by bank transfer.
In this case, the order remains in a "standby" state after its registration, until our accounting department confirms the deposit of the amount in the following bank account:
Please use your Order ID as a payment reference.
If you make the deposit, in order to avoid delay in processing it, you should send us a copy of the bank order to the email: firstname.lastname@example.org
In addition, in the comments of your order you must indicate the bank where you will make the deposit. (NATIONAL BANK - EVERYPAY)
Your order will not be shipped until the amount appears on our account.
The amount to be paid can be deposited within 3 days in the following bank account. Beyond 3 days and without notice, the order is canceled.